HenryClasses.com Cancellation and refund Policy. Refund Policy: 1.1. Refunds will only be granted if requested within 7 days of the purchase date. 1.2. Refunds will not be granted if the user has accessed any course material or attempted any exam. 1.3. A processing fee of 5% of the course/exam fee will be charged for all refund requests. Cancellation of Exams: 2.1. HenryClasses.com reserves the right to cancel any online exam for any reason, including but not limited to technical issues, natural disasters, or other unforeseen circumstances. 2.2. In the event of cancellation, HenryClasses.com will provide a full refund to the user. 2.3. HenryClasses.com will not be responsible for any additional costs incurred by the user, such as travel expenses. Cancellation of Courses: 3.1. Users can cancel their enrollment in a course at any time. 3.2. If the user cancels within 7 days of the purchase date and has not accessed any course material, a full refund will be granted. 3.3. If the user cancels after 7 days of the purchase date or has accessed any course material, no refund will be granted. Technical Issues: 4.1. In the event of technical issues preventing the user from accessing an online exam or course, HenryClasses.com will make all reasonable efforts to resolve the issue as soon as possible. 4.2. If the issue cannot be resolved within a reasonable timeframe, HenryClasses.com will provide the user with the option to reschedule the exam or enroll in a different course. 4.3. HenryClasses.com will not be responsible for any additional costs incurred by the user, such as travel expenses. By using HenryClasses.com's online exams and online courses, the user agrees to the terms and conditions of this cancellation policy.
